We (the company “Belfrics”) are aware of our responsibilities and are dedicated to protecting the privacy rights of other users. So, if you use Belfrics, you must read and understand our Anti-SPAM policies and you must agree to our Terms and Conditions and also other affiliated policies. There is no such thing as a ‘purchased opt-in list.’ So, if you purchased an email list of any kind, please do not upload it to Belfrics or plan to send email to those contacts through Belfrics, as this is a violation of our Anti-SPAM policy. Kindly go through our Terms and Conditions and also other affiliated policies before proceeding with any such decisions.
1. What is a SPAM
It is an irrelevant or unsolicited message sent over the Internet, typically to a large number of users, for the purposes of advertising, phishing, spreading malware, etc.
There are four ways by which a customer may violate our Anti-Spam policy:
- By sending spam as defined on this page – our Anti-SPAM policies, which can be found here.
- By sending content that is prohibited by our policies, which includes sending unsolicited email.
- By not responding properly to an inquiry from a Belfrics staff member about the source of an email list or email address.
- By not including the required elements on every campaign sent through our email marketing service.
We may determine whether a customer is spamming. There are a number of factors Belfrics uses to determine whether a customer is spamming. These may include: violating our guidelines, experiencing excessive spam complaints from recipients, complaints sent to abuse report addresses, complaints sent to any of Belfrics’s upstream and downstream providers, and evaluating a customer’s email campaign statistics and recipient addresses.
2. Examples of Spam
Any email message that is sent to a recipient who had previously signed up to receive newsletters, product information or any other type of bulk email, but later opted-out by indicating to the sender that they did not want to receive an additional email, then that email is spam.
- Any email message that is sent to a recipient without a way for a person to opt-out or request that future mailings not be sent to them, is spam.
- Any email message that is sent to non-specific addresses
- Any email messages sent to a purchased list of email contacts.
- Any email message that does not have a valid email address in the From Line is spam.
- Any email that does not include a valid physical address. A phone number is also recommended (but not required).
- Any email message that contains any false or misleading information in the header, subject line or message itself is spam.
- Any email that says you can earn any amount and currency each week from home is spam.
- Any anonymous email or emails that do not contain the required elements. Since spammers often use anonymous email accounts to do their work, you can’t create a trial account using some anonymous @yahoo.com, @hotmail.com, etc. email account.
3. Prohibited Content Spam
Please don’t use Belfrics to send anything offensive, to promote anything illegal, or to harass anyone. The following list includes examples of content that are prohibited:
- Pornography, adult content, escort or dating services, or content promoting adult novelty items.
- Material that exploits children or discloses personal information of children of any age.
- Materials selling or promoting illegal products, drugs or substances.
- Material that is grossly offensive or threatening in any way.
- Content that introduces viruses, worms, harmful code and/or Trojan horses on the Internet.
- Content that violates Law of any counties and regions.
- Material that encourages violence against any governments, groups or individuals.
- Affiliate marketing or multi-level marketing products and/or services.
- List broker or list rental services
- Material that belittles any person, religion, race and etc
4.What is Not Spam
Below are examples of content that is *not* considered SPAM:
- Anytime an organization sends a mass email message to its present and/or past customers, it is NOT spam provided that the organization offers a way for the customer to unsubscribe of future mailings and that the customer did not previously “unsubscribe”.
- An email message is NOT spam if the recipients in anyway requested email to be sent to them from the sender or the sender’s organization and they have not “unsubscribe” of your list.
- An email message is NOT spam when sent to recipients who agreed to receive information or promotions from a partner organization (as long as there is a clear “unsubscribe” option).
- A message is NOT spam if it is sent to addresses that have been properly collected an if the recipients are made aware at the time of sign up that they may receive emails from third parties.
- All emails must include a relevant title, from and reply-to address that is a valid email address, name of the sender, physical address and location and phone number.
- OTP (one-time password) emails. Kindly note you as the customer may opt for the OTP to be sent via other methods indicated in our system.
5. Avoiding Spam Related Problems
It’s in best interest of the company to keep our system clean, because our reputation and our Customers’ deliverability depends on it. If you are a spammer and do not abide by our terms of service, we reserve the right to terminate your account immediately and without refund.
6. How we deal with complaints
Even though a customer may not be sending spam, complaints may still be received by Belfrics from a customer’s recipients. It is our duty to respond to every abuse complaint, so that the complainant knows his/her address was not harvested, sold or otherwise improperly added to a customer’s lists. The respective staff takes the following steps anytime a complaint is received:
The Belfrics staff reviews the customer’s response and the entire complaint and determines whether or not the customer is in compliance with this policy.
The company will respond to the complaint. As long as the customer has been adhering to this policy. The staff will respond to the complainant and reassure him that his email address has been unsubscribed from future mailings.
Should the customer be found to be in violation of this policy, the customer will receive a spam determination response from our staff with specific information related to the violation.
7. Please Report Bad Senders
If you are reporting SPAM, kindly forward the contents of the offending information, including all header information to the “Report A Spam “option on the unsubscribe page.
Note* This document and any other document attached or affiliated to this document is subject to change by company as per the regulator requirements and/or changes in company policy. The company reserves the rights to do so.